November 10, 2014:
We had an old deck that we wanted removed and replaced with a new larger one. Scott from Wood-Crafters was able to give us a ballpark quote over the phone going by the square footage we wanted for the new deck (very helpful!). When he came to the house to discuss the new deck a few days later, he really listened to what we wanted, and even addressed our concerns about the height of the new deck and a specialty step we wanted at the back door (due to an aging pet). Before leaving he showed us a rough drawing on graph paper of the new deck, and even managed to incorporate decorative edging and “curves” in the deck design (something I didn’t think I’d be able to have). The new estimate provided was extremely close to the original one we got over the phone.
A couple of days later we received a copy of the professional diagram of the new deck, along with a separate diagram of the specialty step we wanted, and specific details of the types of materials being used. After approving the plans, the work began about a week or so later. During the build, Scott was in contact with us, and stopped by to check the progress and ensure things were going as planned. He immediately addressed any questions/issues we had and kept the job on schedule. Once the deck was completed, Scott performed a final inspection with us. Overall, we are very happy with the deck and would certainly use Wood-Crafters again. – Ralph and Gina Avery